We care about our guests and our people. People are the driver of a successful hospitality business. Our 43,700 hoteliers make Every Moment Matter for our guests and deliver unique Yes I Can!sm hospitality.
With a presence in over 80 countries, we try to maximize the positive impact of our business on local people and meet the social needs of the surrounding communities.
water for life
In a world collaborating to fight global warming and water scarcity, our goal is to minimize Rezidor’s environmental footprint without compromising guest comfort.
offset & trees
As a responsible leader in the industry, we are conscious that our Responsible Business targets and actions need to contribute to important global goals and frameworks.
& CEO Water
Keeping hotel guests and employees safe is an essential part of our business. We ‘Always care!’ by involving every employee at every level in maintaining a safe and secure environment for all. Our 8th consecutive listing as a World’s Most Ethical Company underscores Rezidor's commitment to leading ethical business standards and practices, ensuring long-term value to key stakeholders. Rezidor is committed to Balanced Leadership focusing on female and diverse talent. We offer a range of tools to help each employee realize their full potential and always focus on putting our guest center stage.
Rezidor is a service-based business which uses local natural and social resources. As such, we try to make the relationship between our business and the communities where we operate beneficial to both. To meet the social needs of the communities in which we operate, Rezidor hotels contribute by providing volunteer assistance and funding. In 2016, Rezidor gave over €1.2m in cash and in-kind donations to the World Childhood Foundation, Just a Drop, and local charities.
As a pioneer of sustainability, Rezidor adopted the hotel industry’s first environmental policy in 1989. We followed with the first comprehensive Responsible Business program in 2001. Since then we have gradually developed various environmental actions and launched Think Planet in 2012. Think Planet covers the environmental actions of the business including energy efficiency, carbon footprint reduction, water conservation, waste management and sustainable procurement. Our goal is to minimize Rezidor’s environmental footprint without compromising guest comfort.
Each of our leading hotel brands has a specific area of Responsible Business that it highlights through various steps of the guest experience. The Sustainable Brands focus fits with each brand’s identity, so that it becomes natural for our guests to understand and get involved in the hotel’s Responsible Business activities. The Rezidor Hotel Group is an active member of Sustainable Brands International, the leading global community of forward-thinking businesses that combine sustainability and brand strategy.
Our safety and security programs are perpetually evolving to allow us to provide safe accommodation to travellers and stable employment for our employees.
160 Rezidor hotels are the first to be externally validated with SafeHotels Alliance. The certification simplifies and improves duty of care due diligence in safety & security, and is increasingly being embraced by clients.
In Rezidor, Safety & Security relies on a proactive, decentralized, and dynamic responsibility of hotels. The widely recognized good practice of TRIC=S enabled us to support our growing number of hotels in many different locations.
In 2016, we needed to draw on our crisis management expertise more often, and much closer to home than ever before. Alongside our focus on preparedness & crisis management, we continue to provide a live issues management service to all our hotels and guests.